Customer Success Playbook

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Build a Customer Success playbook for [Company] managing [B2B SaaS / Service / Product] customers with average contract value of [$X].

Playbook sections:
1. Customer segmentation model (tier 1/2/3 by ARR)
2. CSM to customer ratio by tier
3. Success plan template:
   - Customer goals and KPIs
   - Adoption milestones
   - Mutual action plan
4. QBR (Quarterly Business Review) agenda template
5. Health score model:
   - Product usage signals
   - Engagement signals
   - Support ticket signals
   - Billing signals
6. Churn risk playbook:
   - Early warning triggers
   - Intervention scripts
   - Escalation process
7. Expansion playbook (upsell triggers and scripts)
8. Renewal playbook (90/60/30 day process)
9. Offboarding process
10. CSM performance metrics

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Provide company type, customer contract value, and current customer success team size.

Health Score: Red (0-39): Risk — trigger intervention within 48 hours. Yellow (40-69): Watch — schedule check-in this week. Green (70-100): Healthy — standard cadence...