Customer Support Response Templates

folder Customer Service Prompts smart_toy ChatGPT (GPT-4o) visibility 5 views content_copy 0 copies

Create a comprehensive customer support response template library for [Company Type] handling [Product/Service].

Generate professional responses for:
1. Refund request (approved)
2. Refund request (denied)
3. Order delayed response
4. Order lost in transit
5. Product defect / arrived damaged
6. Technical issue (can replicate)
7. Technical issue (cannot replicate)
8. Billing error (our fault)
9. Billing dispute (not our fault)
10. Account access/password issue
11. Feature request received
12. Angry/abusive customer de-escalation
13. Complaint escalation to manager
14. Closing a resolved ticket
15. Follow-up satisfaction check

For each response:
- Subject line
- Empathy opening
- Clear resolution or next step
- Timeline commitment
- Professional closing
- Tone: Warm, accountable, solution-focused

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Customize with your company name, policies, and specific product or service details.

Refund Approved: Subject: Your Refund is On the Way!\n\nHi [Name], Great news! I've processed your refund of [\$X] which will appear in 3-5 business days...