NPS Survey and Analysis

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Design an NPS (Net Promoter Score) survey program and analysis framework for [Company Type].

Provide:
1. NPS question and follow-up questions
2. Survey design (when to send, what channel, how often)
3. Segmentation by NPS score:
   - Promoters (9-10): How to leverage them
   - Passives (7-8): How to move them up
   - Detractors (0-6): How to recover them
4. Response templates for each segment:
   - Thank you + referral ask (Promoters)
   - Thank you + feature highlight (Passives)
   - Apology + recovery offer (Detractors)
5. Closed-loop process (who follows up, by when)
6. Analysis framework (trending, by segment, by product)
7. NPS benchmark by industry
8. How to present NPS to leadership
9. Actions that drive NPS improvement
10. eNPS version (employee version)

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Specify your company type and current customer service channels for a tailored NPS program.

NPS Question: "On a scale of 0-10, how likely are you to recommend [Company] to a friend or colleague?"\nFollow-up: "What is the main reason for your score?"...